TERMS OF USE AND GENERAL CONDITIONS OF SALE
ONLINE SHOP (DISTANCE SELLING)

Ecosoft 22 BV
State: 2025

ECOSOFT Ecosoft 22 BV (hereinafter referred to as "Vendor" or " ECOSOFT") operates the ECOSOFT Online Shop, which is accessible via the ECOSOFT website . Below are the terms of use of the ECOSOFT Online Shop and the General Conditions of Sale, which apply to all contracts for products offered in the ECOSOFT Online Shop.

Please read the Terms of Use and General Conditions of Sale carefully, as they constitute a binding contract between you and ECOSOFT.

I.    TERMS OF USE ONLINE SHOP

1.    User account: In order to use certain services and functions of the ECOSOFT Online Shop (e.g.: the central management of billing and delivery addresses, payment methods and order history), a User Account must be created and linked to a valid payment method. This User Account is addressed to consumers as defined in section II.1 of the following General Terms and Conditions of Sale (hereinafter referred to as "User").
 

A user account in the ECOSOFT Online Shop is personalized for individual users registered by name. In this regard, registration must take place before use. The User is obliged to fill in the mandatory fields of the form truthfully. It is not allowed to enter names or addresses of other persons or a pseudonym. After entering his/her data completely, the User will receive an e-mail with an activation link that is valid for seven (7) days from the time the e-mail was sent. Confirming this link will activate the User account. In case the user account is not confirmed, the user account will be deleted after another seven (7) days. The User will be notified of the deletion by email. In this case, the User has the option to re-register and use the ECOSOFT Online Shop and the user account by entering the access data (email address and password).
 

The user is responsible for all activities performed through their user account.
 

The User is responsible for ensuring the confidentiality of access data to his User Account, regardless of the device from which he accesses it, and he must not disclose information such as username and/or password to any other person. Accordingly, the User must comply with all recommended security measures, such as choosing a secure password and keeping it secret under all circumstances. If the User has legitimate concerns that access information to his User account is being used without authorization, the User account password must be changed immediately.
 

It is the User's responsibility to ensure that all personal information, billing and delivery addresses and payment methods are always up-to-date, correct and complete.
 

This data can be updated at any time through the user account. Any change of data in the user account requires a renewed agreement to the general terms and conditions of sale. Changes to the data in the user account will only be taken into account for future order processes.
 

Users have the option to delete their user account at any time. ECOSOFT makes the user account available to users of the ECOSOFT Online Shop  free of charge for an indefinite period of time, but reserves the right to take measures at its own discretion, including the exclusion of a user from the program, if the user in question has violated the Terms of Use or misused the program in any way. The User will be notified in advance of exclusion from the program and will be given the opportunity to comment before being excluded from the program.

2.    Intellectual property rights: The entire content of the ECOSOFT Online Shop, including text, graphics, photographs, images, moving images, sounds, illustrations and software is the property of ECOSOFT or its affiliates, licensees, licensors and/or content providers. This content is protected by copyright and other rights. Its use is permitted only with the express written permission of the owner or licensor. All trademarks used on the website www.ecosoft.com and its subdomains are - unless otherwise noted - trademarks of Seller and may not be used without prior written permission from Seller.

3.    Content: ECOSOFT makes every effort to keep the information in the ECOSOFT Online Shop accurate and up-to-date. The liability of ECOSOFT, its authorized agents or representatives for damages in connection with the use of the ECOSOFT website(s) and the non-performance of an obligation constituting one of the main performance obligations of the contract between ECOSOFT and a customer is limited to intent and gross negligence, insofar as there is no damage to persons. The liability of ECOSOFT for financial losses caused by ordinary negligence is excluded.

4.    Product Description: ECOSOFT is not the manufacturer of the products and services offered in the ECOSOFT Online Shop unless expressly stated. In addition, ECOSOFT provides links to pages of affiliated companies and certain other companies, in particular the manufacturers of the products and providers of the services. This serves as further information for the user. ECOSOFT is not responsible for these offers or pages.

5.    User data: The data collected are collected and processed by ECOSOFT for the performance of the contract and in connection with the processing of orders. For the rest, reference is made to the privacy policy of ECOSOFT.

6.    Electronic communication: ECOSOFT communicates electronically with the Users of the ECOSOFT Online Shop in various ways, for example via e-mail, SMS or push messages, video or telephone conferences. For contractual purposes, the User agrees that this document and all consents, notices, publications and other communications, as well as invoices, will be transmitted electronically by ECOSOFT to the extent that they do not require written form, unless mandatory legal requirements or contractual agreements require another form of communication.

ECOSOFT makes every effort to ensure maximum security and optimal functioning of the ECOSOFT Online shop. However, ECOSOFT cannot be held responsible for technical failures, interruptions in e-mail traffic or the unintentional spreading of viruses or malware. 

II.    GENERAL SALES CONDITIONS

1. Carrier

1.1.    These general conditions of sale (hereinafter "GTC") apply to all contracts for the products presented in the ECOSOFT Online Shop that a customer concludes online with ECOSOFT. The ECOSOFT Online Shop can be accessed via the ECOSOFT website.

1.2.    The ECOSOFT Online Shop addresses itself exclusively to adult customers who are consumers and to entrepreneurs. All orders made by a minor will be refused. The customer is a consumer insofar as the purpose of the goods and services ordered cannot be attributed primarily to his commercial or self-employed professional activity. An entrepreneur, on the other hand, is any natural or legal person or company with legal capacity acting in the exercise of its commercial or self-employed professional activity at the time the contract is concluded. Entrepreneurs interested in ECOSOFT products may, in addition to the Online Shop, contact the customer service department of ECOSOFT belgium@ecosoft.com.

1.3.    By placing an order in the ECOSOFT Online Shop, the consumer and the entrepreneur accept the applicability of the general terms and conditions, which are available on the ECOSOFT website and which the consumer must accept via a mandatory click action before an online order can be completed. The consumer can also request a copy of the applicable terms and conditions on durable medium (PDF) at any time via belgium@ecosof.com.

2. Product offerings and subscription service

2.1.    The customer can purchase the products and vouchers available in the ECOSOFT Online Shop at the ECOSOFT website.

2.2.    For certain products, ECOSOFT offers the possibility of a subscription service (hereinafter referred to as "Subscription Service") through the ECOSOFT Online Shop. The Subscription Service enables customers to purchase recurring products at a delivery frequency chosen by the customer. The conclusion of an agreement for the establishment of the Subscription Service (hereinafter "Subscription Agreement") is subject to additional contractual terms and conditions, which you can view here or also receive on request in durable medium.

3. Product descriptions

3.1.    The product descriptions of the products offered in the Online Shop can be found under the respective products. Please observe the information in the product descriptions and also read the information, user manuals, warnings and instructions accompanying the products before using them, as they may contain more information.

4. Order and conclusion of the agreement

4.1.    The presentation of products in the ECOSOFT Online Shop does not constitute a binding offer by the vendor to conclude a purchase or subscription agreement. The customer is only invited to make a binding offer to conclude a purchase or subscription agreement.

4.2.    The customer can submit his offer in the ECOSOFT Online Shop through the online order form provided by the seller after selecting the desired products and placing them in the electronic shopping cart. If the customer wishes to redeem a discount voucher or gift certificates from the ECOSOFT Online Shop, the voucher code must be entered in the "Enter Gift Code" field and confirmed by clicking on the corresponding check mark.

4.3.    In the next step, customers can log in to their user account, complete the order - except for subscription products - as a "guest" or proceed with Express Checkout (PayPal) without registration. Logged in customers can correct the stored billing and delivery address at any time, guest customers enter the desired billing and delivery address and the desired payment method manually in this step, analogous to the order form. Alternatively, the customer can also select the "Express Checkout" option. In this case, by clicking on the "PayPal" button, the customer is redirected to the PayPal website, where he can select the desired delivery address and payment method.

4.4.    The customer has the option of correcting their data at any time until the ordering process is complete. As a final step, there is an overview of the goods ordered, prices and delivery time.

4.5.    The ordering process is completed when the customer accepts these GTC and has clicked on the "Order with Commitment to Pay" button, thereby sending his legally binding offer for the purchase of the selected goods to the seller. By clicking on the "Order with obligation to pay" button, the customer accepts these T&Cs and acknowledges that these T&Cs, together with the additional participation conditions for subscription programs, govern the legal relationship between the customer and the seller.

4.6.    Upon binding submission of the offer by the customer, the details of the order are stored by the seller. Subsequent changes and/or retrieval of the contract text in the order form is not possible after the order has been sent.

4.7.    The Seller immediately acknowledges receipt of the electronic order by means of an automatically generated e-mail. This electronic order confirmation contains a link to the GTC, the text of the contract and an overview of the products ordered, but does not imply acceptance of the offer. It serves only to inform the customer that the order has been received by the seller. The seller is not liable if the customer provides an invalid e-mail address or cannot guarantee receipt of the e-mail due to technical failures.

4.8.    The binding declaration of acceptance by the seller and thus the conclusion of a contract between the customer and the seller is made by the shipping confirmation, by making the voucher available for printing or by an explicit declaration of acceptance. After the conclusion of the agreement, the text of the agreement is not stored by the seller.

4.9.    The seller sells the goods offered only in the usual quantities.

4.10.    For entrepreneurs there is also the possibility, under conditions, to order on credit. For this, the entrepreneur should contact sales department via belgium@ecosoft.com.

5. Prices and payment terms

5.1.    Prices are listed in the ECOSOFT Online Shop for the individual items. The prices listed with the order are applicable, including statutory VAT, unless otherwise indicated. Any shipping and delivery costs are not included in the price and are indicated separately in the respective product description and in the shopping cart.

5.2.    Payment is made through the payment service provider Stripe with its head office 354 Oyster Point Boulevard, South San Francisco, San Francisco, United States (hereinafter referred to as " Stripe") and can be made by credit card, PayPal Direct (Express), PayPal, Eps, direct bank transfer (Klarna). The seller reserves the right not to offer certain payment methods for each order and to refer to other payment methods.

5.3.    The invoice (including VAT) is sent in PDF format to the e-mail address provided by the customer.

5.4.    In case of purchase on account, the purchase price is due on the day of sending the invoice including shipping confirmation to the email address provided. If 14 days later no payment has been received, collection proceedings will be initiated in accordance with the provisions of Book XIX WER on consumer debts. This means that you will receive a free payment reminder with a period of 14 calendar days to still make the payment. This period starts on the calendar day following the date of dispatch of the reminder via e-mail on the third business day after it has been sent by mail. If payment is not made within this 14-day period, the following collection costs become due by operation of law:

• Delay interest according to art. 5 Law of August 2, 2002 on combating late payment in commercial transactions
• One-time liquidated damages clause
  • 20.00€ for claims less than or equal to 150.00€
  • €30.00 + 10% on the outstanding amount in the bracket between €150.01 and €500.00
  • €65.00 + 5% on the outstanding amount in the tranche above €500.01 with a maximum of €2,000.00
• In case of regular deliveries and for subscriptions, three payment reminders per calendar year are free of charge and from the 4th reminder a fixed reminder fee of 7,50€ per letter plus postage costs will be charged

You have the right to request additional information about invoices or dispute them and to ask for an instalment plan (which ECOSOFT may grant or refuse). You must make this request in writing within the 14-day period, after which the collection procedure will be temporarily suspended according to the legal deadlines. For entrepreneurs, this 14-day period does not apply and the starts to due date run from the moment the deadline by which the invoice should have been paid has expired.

5.5.    The buy on account payment method is not available for all offers and requires, among other things, a successful credit check by Stripe. If the customer is allowed to buy on account after a credit check for certain offers, the payment is processed in cooperation with Stripe, to which ECOSOFT transfers the payment claim against the customer.

5.6.    Customer agrees to receive invoices, credit notes and reminders in electronic or paper form.

6. Refunds and reciprocity clause

6.1.    If you are entitled to a refund from ECOSOFT, such payment will be made as soon as possible and by the same means of payment with which the original transaction was made, unless such payment information is not available and/or you explicitly request a different method of payment.

6.2.    No interest or transaction and administration fees are payable on refunds.

6.3.    In accordance with art. VI.83 WER. 17° you, as a consumer, are entitled to equivalent compensation if ECOSOFT fails to fulfil its payment obligation to you. In such case, the above-mentioned collection costs shall apply to both parties.

7. Retention of title

7.1.    The goods delivered shall remain the Seller's property until full payment of the price has been made, both in principal, interest and costs. In the event of late or non-payment or impending insolvency, ECOSOFT may at any time reclaim the products delivered. The risks of loss or destruction of the item sold shall be borne in full by the customer.

8. Promotional vouchers

8.1.    Promotional vouchers are vouchers that cannot be purchased, but are issued by the seller as part of advertising campaigns with a certain validity period. Promotional vouchers are thus mere advertising measures.

8.2.    Individual products may be excluded from the voucher promotion. Promotional vouchers cannot be used to purchase gift cards. Promotional vouchers may be subject to a minimum order value.

8.3.    The value of an action voucher is not paid in cash, nor is interest payable on it. The action voucher is not refundable if goods are returned in whole or in part.

8.4.    Promotional vouchers can only be redeemed before the ordering process is completed by entering the relevant voucher code in the designated field "Enter Gift Code" and clicking on the corresponding check mark. Crediting afterwards is not possible. Multiple promotional vouchers cannot be combined with each other.

9. ECOSOFT Online Shop Gift Vouchers

9.1.    ECOSOFT Online Shop gift certificates are vouchers that customers can purchase. ECOSOFT Online Shop gift certificates can be used to purchase other ECOSOFT Online Shop gift certificates.

9.2.    ECOSOFT Online Shop gift certificates can be purchased by the customer as a PDF document to download or as a gift certificate by mail. A gift certificate from the ECOSOFT Online Shop is redeemed through a voucher code, which is entered by the customer in the "Enter Gift Code" field during the ordering process and confirmed by clicking on the corresponding check mark. No user account is required to redeem a gift voucher from the ECOSOFT Online Shop.

9.3.    If the balance of a gift certificate from the ECOSOFT Online Shop is not sufficient for the order, the difference can be settled using the payment options offered. If the value of the ECOSOFT Online Shop gift certificate exceeds the purchase price of an order, the remaining balance remains on the ECOSOFT Online Shop gift certificate.

9.4.    The balance of a gift certificate in the ECOSOFT Online Shop is not paid out in cash, nor is it subject to interest.

9.5.    To redeem gift certificates from the ECOSOFT Online Shop, the customer enters the voucher code in the "Enter Gift Code" field and confirms it by clicking on the corresponding check mark. If the value of the ECOSOFT Online Shop gift certificate exceeds the amount of the order, the customer will be shown the remaining balance on the ECOSOFT Online Shop gift certificate.

10. Gift certificates for partner companies

10.1.    Partner vouchers are vouchers that can only be purchased by ECOSOFT employees or ECOSOFT partners in the ECOSOFT Online Shop and that can be redeemed in a partner company selected by the ECOSOFT employee or ECOSOFT partner during the ordering process (hereinafter referred to as "partner vouchers"). The ECOSOFT employee or ECOSOFT partner selects the specific partner company, the specific value (e.g., €50.00, €100.00, €200.00, €500.00 or €1,000.00), the number of partner vouchers and is given the option to download or print them after completing the ordering process. Partner vouchers are activated only after full payment of the selected amount.

10.2.    Redemption: The Partner Voucher is redeemed by the holder of the Partner Voucher. Use by the holder is possible from the age of 18. Partner Vouchers are value vouchers and are therefore transferable. The Partner Voucher can only be redeemed at the partner company for which it was purchased. Partner Vouchers are accepted by the specified partner facility for settlement of all services and consumptions.

10.3.    Redeeming a Partner Voucher by entering the voucher code to be redeemed once is only possible for partner companies through the vendor's platform. In order to ensure smooth processing of the redemption of the partner voucher, it should be shown when registering (check-in) at the partner company if possible. Partner vouchers can only be redeemed with a legible voucher code; The voucher holder is responsible for ensuring that the voucher code is printed legibly and is not damaged. If the voucher code is not legible, the partner company is not obliged to redeem the voucher, even if the voucher is already displayed as cancelled on the seller's platform or if the seller's platform is not accessible at the time of redemption. Validity: Purchased partner vouchers are valid for five years from the date of purchase and can only be redeemed at the partner company during this period. The ECOSOFT employee or ECOSOFT partner may request the vendor in writing to extend the validity period before the five-year validity period expires. If the cooperation with the partner company is terminated within the validity period of the partner voucher, the ECOSOFT employee or ECOSOFT partner may contact the vendor to have the partner voucher issued for another partner company.

10.4.    Because of the transferability of partner vouchers, anyone with knowledge of the voucher data - especially the voucher code - also has the opportunity to redeem them. ECOSOFT employees or ECOSOFT partners are therefore obliged to store partner vouchers carefully and protect them from unauthorized access. In case of loss, theft or risk of misuse of partner vouchers, the ECOSOFT employee or ECOSOFT partner may contact the vendor to arrange for the blocking of the partner voucher. However, the vendor accepts no liability for unauthorized redemption.

11. Returns management

11.1.    Customers who have a ECOSOFT account receive printable return labels and return slips (except for forwarding goods) through this account and also have the ability to create returns and manage returns in the customer portal.

11.2.    Customers returning goods (products weighing more than 35 kilograms) and guest customers must request a return label at the e-mail address belgium@ecosof.com, which will be sent by e-mail.

12. Right of Withdrawal

12.1.    This Article 12 Right of Withdrawal applies only to consumers and not to entrepreneurs.

12.2.    If the customer is a consumer, he has the right to dissolve the agreement within fourteen days without giving reasons. The withdrawal period is fourteen days from the day on which the Customer or a third party designated by the Customer not acting as a carrier takes possession of the goods. To exercise the right of withdrawal, the Customer must inform the Seller of the decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or e-mail). For this purpose, the customer may use the attached model form for withdrawal, but this is not obligatory.

12.3.    There is no right to cancel or an existing right to cancel expires for:

• Goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, provided that the seal has been removed after delivery.  This applies in particular to water filter cartridges secured with a hygiene cap. The right of withdrawal expires prematurely if the hygiene cap is removed;
• Goods that are perishable or will soon reach their expiration date;
• Goods manufactured to the customer's specifications or clearly tailored to personal requirements;
• Service contracts after full performance of the service if performance has begun with the express prior consent of the Customer who thereby acknowledges losing the right of withdrawal

To comply with the withdrawal period, it is sufficient for the customer to send the notification of the exercise of the right of withdrawal before the expiration of the withdrawal period.

12.4.    Notice of cancellation should be sent to the following address: 
 

Ecosoft 22 BV
Leuvensesteenweg 633
1930 Zaventem
Belgium
E-mail address: belgium@ecosoft.com
T: +32 016 6077 71

12.5.    Consequences of cancellation:

If the Customer cancels this agreement, the Seller must refund all payments received from the Customer, including delivery charges (excluding additional charges resulting from the Customer's choosing a mode of delivery other than the least expensive standard delivery offered by the Seller), immediately and at the latest within fourteen days from the day on which the Seller received notification of the cancellation of this agreement. For this refund, the Seller shall use the same means of payment that the Customer used for the original transaction, unless expressly agreed otherwise with the Seller; in no case shall any fees be charged to the Customer for this refund. The Seller may refuse the refund until it has received the goods back or until the customer has provided proof of having returned the goods, whichever is earlier.

The customer must return or hand over the goods to the seller immediately and in any case no later than fourteen days from the day on which the customer informed the seller of the cancellation of the contract in question. The deadline is met if the customer ships the goods before the fourteen-day period has expired.

The cost of returning the goods shall be borne by the seller.

The customer is liable for depreciation of the goods only if such depreciation is due to actions that are not necessary to control the nature, properties and functioning of the goods.

13. Delivery and shipping conditions

13.1.    Delivery of the goods shall be made to the delivery address specified by the customer when placing the order, unless otherwise agreed.

13.2.    Shipping costs are displayed to the customer during the ordering process.

13.3.    In principle, the seller delivers in the entire world. Seller may decide that a certain geography or territory is not part of the delivery area. In that case the order will be cancelled and the customer will be refunded if he has already (partially) paid.

14. Warranty and compensation

14.1.    The statutory warranty provisions apply.

14.2.    The seller's liability in cases of intent, gross negligence, injury to life, body or health and in cases of claims under the Product Liability Act shall be governed by the statutory provisions. Furthermore, liability for slight negligence is excluded - except in the case of injury to life, body or health.

14.3.    Seller limits and excludes, to the extent permitted by law, the direct personal liability of its auxiliaries, including but not limited to: employees and directors ("auxiliaries").

14.4.    Notwithstanding the new legal provisions, all claims for breach of contract are directed exclusively against the Seller and not against individual auxiliary persons. The auxiliary persons are fully protected against direct personal liability in the context of their professional activity for the Vendor, except in cases of intent or gross negligence.

14.5.    The Customer acknowledges and agrees that (i) all contractual obligations rest solely with the Vendor; (ii) no individual auxiliary person bears personal financial responsibility for any breach of contract, unless wilfully or with gross negligence; (iii) all claims shall be brought solely against the Company as a legal entity.

14.6.    In case of force majeure, ECOSOFT is not obliged to fulfil its obligations. In that case, ECOSOFT may suspend its obligations for the duration of the force majeure, or terminate the agreement definitively.

14.7.    Force majeure is the situation where performance of the agreement by ECOSOFT is prevented in whole or in part, temporarily or otherwise, by circumstances beyond the reasonable control of ECOSOFT. This includes, but is not limited to, inter alia: war, embargo, epidemic, pandemic, strikes, fire, energy failure, unavailability of (telecommunications) network or connection, unavailability of the ECOSOFT website at any time, non-delivery or late delivery of suppliers or other contracted third parties, other obstacles or hindrances to transportation, government restrictions or any other cause beyond the control of the affected party,... .

14.8.    Force majeure is any change of circumstances, beyond the reasonable control of ECOSOFT, that seriously interferes with the performance of the Services and/or gives rise to disproportionate damage to its interests. No unforeseeable, unaccountable and/or unavoidable character need be or proven in case of force majeure. ECOSOFT shall notify the Customer within a reasonable time of the force majeure. In the event of force majeure, ECOSOFT shall have the right to require Customer to negotiate, in good faith, alternative equitable clauses that remedy the force majeure. In case of force majeure longer than 6 months consecutively, ECOSOFT is entitled to request the dissolution of the contract or to invoke it itself without liability and without any obligation to pay damages.

15. Data Protection

The data collected are processed by the seller for the performance of the contract and in connection with the processing of the order. For the rest, please refer to the seller's privacy policy.

16. Change of address

The customer undertakes to notify the seller of any change in his residential address and e-mail address as long as the legal transaction covered by the contract has not been fully executed by both parties. If the notification is omitted, the declarations shall also be deemed to have been received if sent to the last known address.

17. Language of the contract

The languages available to the customer for the conclusion of the contract are Dutch, French and English. The customer can specify the desired language by selecting the respective language on the ECOSOFT website in the header of the ECOSOFT Online Shop.

18. Impressum/Operator of the Online Shop

Operator of the ECOSOFT Online Shop

19. Applicable law, jurisdiction and dispute resolution

19.1.    Belgian law shall apply to the exclusion of national conflict of law rules and to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods. This choice of law applies only insofar as the protection granted is not abrogated by mandatory provisions of the law of the country in which the customer has his habitual residence as a consumer. An action by the customer against the seller may be brought before the courts of the Member State on whose territory the seller has his registered office, or before the courts of the customer's domicile. An action brought by the vendor against the customer may be brought only in the courts of the Member State within the territory of which the customer is domiciled.

19.2.    If the customer has a complaint, then the Flemish complaint regulation applies. More information on this can be found at https://www.vlaanderen.be/consumentenbescherming.

20.    We prefer to handle complaints amicably. Thank you to report any complaints in written and reasoned form as soon as possible and at the latest within 14 days. We will acknowledge receipt of your complaint within 30 days and then deal with it as soon as possible and to the best of our ability. You must allow us a reasonable time to formulate appropriate remedial measures. You may also address your complaint to the Consumer Ombudsman Service of the F.O.D. Economy at https://consumentenombudsdienst.be/nl.