PRIVACY AND COOKIES NOTICE
Last updated: 22 May 2018
For the purpose of this notice the words ('we' / 'us' / 'our') are in reference to the data controller defined below, Ecosoft Water Systems GmbH.
We are committed to safeguarding your privacy. We will never sell your personal data to 3rd parties. This notice sets out how we will treat your personal data.
What information do we collect?
We may collect, store and use the following kinds of personal data:
- information that you provide to use for the purpose of registering with us (including names, addresses, delivery information, email address); and
- information that you provide to use for the purpose of subscribing to our website, newsletters and email services; and
- any other information that you send to us or we collect about you (e.g. IP addresses).
What about Cookies
For more information, please view our Cookie Notice below.
How do you use my Personal Data?
We process your personal data for the following purposes:
- As required to fulfil a contract with you: This includes operations to handle orders, deliver products and services, process payments, communicate with you about your orders and generally to maintain your accounts with us.
- Where we are required to do this by law. This includes in connection with legal claims and compliance purposes (including disclosure of such information in connection with legal process or litigation).
- Where it is in our legitimate interests to do this and where these interests are not overridden by your data protection rights. This includes operations to know your preferences better, serve you with meaningful content and advertising or ensure the security and integrity of our website.
Unless you have opted-out from receiving the following (in writing) or tell us at any time in the future that you would like to 'opt-out' from receiving the following, we will, in addition to the purposes noted above, use your email address and/or postal address and/or mobile phone number to send to you updates about products, services of Ecosoft Water Systems GmbH, news and other special offers from us that we think may be of interest to you.
When we ask you to supply us with personal data we will make it clear where there is a statutory or contractual (mandatory) requirement to provide personal data and the consequences of not providing the data (for example, that we will not be able to process your order).
RECIPIENTS OF PERSONAL DATA
In accordance with law, we may share your personal data with:
Law enforcement or governmental agencies, or authorized third-parties, in response to a verified request relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability.
The purchaser, or prospective purchaser of any business or asset which we are, or are contemplating selling.
The website may contain links to other websites for reference purposes only. We are not responsible for the content, privacy notices or practices of third party websites in these circumstances. Please contact them directly for more information.
We may disclose your personal data to any member of our group of companies insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy. The list of such companies with their respective addresses and contacts can be found at https://ecosoft.com/contacts/
We may transfer personal data to countries outside the European Economic Area ("EEA"), including to countries which have different data protection standards to those which apply in the EEA. We have offices and facilities situated in Germany, Belgium and Ukraine. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from us via email request at any time.
Data is retained for a period appropriate to the purposes for which it was collected and is, by default, destroyed at the end of a one (1) year period of inactivity following their collection date unless otherwise provided by law.
Please note however that appropriate data related to subscription of current services (e.g. newsletters) will be deleted one (1) month after you have notified us that you want to unsubscribe to such services.
We may update this notice from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. If we enroll any serious changes to this notice that influence your rights in any way – we will make our best to notify you of changes like that by email.
Your principal rights under data protection law are:
- the right to access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to object to processing;
- the right to data portability;
- the right to complain to a supervisory authority; and
- the right to withdraw consent.
You have the right to confirmation as to whether we process your personal data and, where we do, access your personal data, details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. We will provide you with a copy of your personal data, if not limited to do so by legal obligations, by your request.
You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
You have the right to the erasure of your personal data without undue delay. We will erase your data upon request provided that it is no longer necessary for the purpose (for example you cannot require all personal information about you to be erased and still receive Services from us) or we have a legal obligation to store personal information.
You have the right to restrict the processing of your personal data. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defense of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
You have the right to object to our processing of your personal data for all or specific purposes. If you make such an objection, we will cease to process your personal data.
The legal basis for us to process any of your personal information is your consent, but you have a right to withdraw it any time you wish to do so by contacting us. Withdrawal will not affect the lawfulness of processing before the withdrawal.
If you have any concerns as to how we use your personal information, we would kindly ask you to contact us first. However, you can always lodge a complaint with a relevant authority, specifically where you live, work or where you believe an infringement of your rights has occurred.
Please, let us know if you want to exercise one of your rights as stated above by contacting us via email email@example.com. You can also contact us there to unsubscribe from our emailing list at any time or by using the “Unsubscribe” link in our emails.
CONTROLLERS OF PERSONAL DATA & QUESTIONS
The controller of personal data that you provide to us is Ecosoft Water Systems GmbH with company number HRB 13492 and registered office at 24 Schwanenhaus, Nettetal, Germany, 41334. Should you have any questions about this notice or our treatment of your personal data, please write to us at the address mentioned above or contact us any time via email: firstname.lastname@example.org
Cookies – what are they?
A "cookie" is a piece of information, like a tag, that's stored on your computer, tablet or phone when you visit a website. It can help identify your device – like your PC or mobile phone – whenever you visit our website.
They are used by most major websites including ours. To make the best use of our website, on whichever device you use, you'll need to make sure your web browser is set to accept cookies.
What are cookies used for?
give you a better online experience
allow you to set personal preferences
- protect your security
- measure and improve our service
- work with partners and measure marketing
So what information is kept by the cookie?
A cookie will typically hold:
- the name of the website that it has come from
- how long the cookie will stay on your device
- a value – usually a randomly generated unique number
The Cookies We Set
We use the following categories of cookies on our website:
Category 1: Strictly Necessary Cookies
These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for such as remembering your login details cannot be provided.
Category 2: Performance Cookies
These cookies collect anonymous information on how people use our Website. For example, we use Google Analytics cookies to help us understand how customers arrive at our website, browse or use our website and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.
Category 3: Functionality Cookies
These cookies remember choices you make such as the location you visit our website from, language and search parameters such as product parameters you prefer. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Category 4: Targeting cookies or advertising cookies
These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed by third party advertising networks. They remember the websites you visit and that information is shared with other parties such as advertisers.
Category 5: Social Media Cookies
These cookies allow you to share what you’ve been doing on the website on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work.
How long do cookies stay on my computer
Session cookies – these only last until you close your browser. They are not stored on your hard drive. They are usually used to track the pages that you visit so that information can be customized for you for that visit.
Persistent cookies – these are stored on your hard drive until you delete them or they reach their expiry date. These may, for example, be used to remember your preferences when you use the site. We will not store cookies information for longer than 2 years.
What can I do to manage cookies stored on my computer or phone
You can also ask for complete cookie information deletion on our side by contacting us at email@example.com
What happens if I don't accept cookies?
If you decline cookies, some aspects of the site may not work on your computer or mobile phone and you may not be able to access areas you want on the website. For this reason we recommend that you accept cookies.